Customer Support

Support Contact Information

Support Email:

hi@gifty.so

Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM EST

Saturday - Sunday: 10:00 AM - 4:00 PM EST

How We Can Help

Our support team is here to assist you with:

• Account setup and verification

• Gift card creation and sending

• Payment and billing inquiries

• Technical support and troubleshooting

• Gift card redemption assistance

• Security and privacy questions

Response Times

Email Support:

We typically respond within 24 hours during business days

Phone Support:

Available during business hours with minimal wait times

Emergency Issues:

For urgent matters regarding security or payments, we provide priority support

Public Business Descriptor

Transactions from Gifty will appear on your statement as: GIFTY AI

This helps you easily identify charges related to gift cards sent or received through our platform.